Refund Policy
1. Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition as received.
- The item must be unused, unworn, and include original tags (if applicable).
- The item must be returned in its original packaging.
- Proof of purchase or order information is required.
To start a return request, please contact us at:
Email: support@wavel-uk.com
Please do not send items back before receiving return instructions from our customer service team. Returns sent without prior approval may not be accepted.
2. Return Process
After submitting your return request, we will review your application and provide the necessary return instructions.
Once the returned item is received and inspected, we will notify you whether your refund has been approved.
Customers are responsible for ensuring that returned items meet the return requirements.
3. Return Shipping & Fees
Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect due to our error.
Any original shipping fees, customs duties, taxes, or additional charges may not be refundable.
We do not charge additional return processing fees.
4. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive a defective, damaged, or incorrect item, please contact us within a reasonable time after receiving your order.
Please provide photos or relevant information so we can evaluate the issue and provide an appropriate solution.
5. Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods such as food, flowers, or plants
- Customized or personalized products
- Personal care products that have been opened or used
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure whether your item qualifies for a return, please contact our customer support team.
6. Exchange Policy
If you would like to exchange an item, please contact us first.
The fastest way to receive a replacement item is to return the original product after approval and place a new order separately.
Exchange items must meet the same return conditions:
- Unused and in original condition
- Original packaging included
- Proof of purchase provided
Shipping costs for exchanges will be determined based on the specific situation.
7. Refund Policy
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be processed to the original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If you have not received your refund after 15 business days, please contact us at:
Email: support@wavel-uk.com
8. Contact Information
Email: support@wavel-uk.com
Company Name: **********
Address:**********
Thank you for choosing our store.