Shipping Policy

1. Shipping Method

Orders are usually shipped via reliable carriers such as FedEx, DHL, or USPS. Available shipping methods, estimated delivery times, and shipping fees may vary depending on the destination.

United States
Estimated Delivery Time: 5–15 Business Days
Shipping Fee: Free

Canada
Estimated Delivery Time: 5–15 Business Days
Shipping Fee: Free

Europe
Estimated Delivery Time: 5–15 Business Days
Shipping Fee: Free

Other International Regions
Shipping is currently unavailable to other countries and regions. We will continue to expandour shipping coverage in the future.

Delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, or carrier delays.

2. Order Processing & Delivery Time

All orders are processed within 2–5 business days after payment confirmation.

Once your order has been processed and shipped, delivery typically takes 5–10 business days depending on the destination and carrier service.

Total Estimated Delivery Time: 5–15 Business Days
(Order Processing Time: 2–5 Business Days + Shipping Time: 3–10 Business Days)

Orders are not processed or shipped on weekends or public holidays. During peak seasons, holidays, or promotional periods, processing and delivery times may be slightly extended.

If there is a significant delay with your order, we will contact you via email.

3. Free Shipping Policy

We currently offer both Standard and Express Shipping.

Standard Shipping
Enjoy free standard shipping on all orders—no additional shipping fees apply.

Express Shipping
For faster delivery, Express Shipping is available for a flat rate of £9.99 per order.

4. Express Shipping Options

For customers who need faster delivery, express shipping options may be available.

Express shipping fees and estimated delivery times will be displayed during checkout before payment.

5. International Shipping & Customs

International shipments may be subject to import duties, taxes, tariffs, or customs fees depending on the destination country.

All customs duties, taxes, and related charges are the responsibility of the customer.

We are not responsible for delays caused by customs inspections or clearance procedures.

6. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number.

Tracking information usually becomes active within 2–5 days after shipment.

7. Shipping Restrictions

We currently ship to supported residential and commercial addresses in available regions.

We are unable to deliver to certain restricted areas, remote regions, or locations unavailable through our shipping partners.

Please ensure your shipping address is accurate before placing your order.

8. Damaged or Lost Packages

We carefully package all orders before shipment. However, if your package arrives damaged or is lost during transportation, please contact the shipping carrier directly to file a claim.

Please keep all packaging materials and damaged items for verification.

9. Lost or Stolen Packages

We are not responsible for packages confirmed as delivered but later lost or stolen.

If your tracking information shows successful delivery but you cannot locate your package, please contact the carrier for further assistance.

10. Returns & Refunds

For information about returns, exchanges, and refunds, please refer to our Return Policy.

Thank you for shopping with us!